Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Partial Refunds

Items with obvious signs of use
Opened software, video games, or media products
Any item not in its original condition, damaged, or missing parts not due to our error
Any item returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days, depending on your bank or card issuer.

Late or missing refunds

If you haven’t received a refund yet:

Check your bank account again.
Contact your credit card company — it may take some time before your refund is officially posted.
Contact your bank — processing times may vary.

If you’ve done all of this and still have not received your refund, please contact us at support@megaelectrohub.com

Sale items

Only regular-priced items may be refunded. Sale or clearance items are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at support@megaelectrohub.com and send your item to:

MegaElectroHub Returns Department
1260 Market St, San Francisco, CA 94103
United States

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be issued.

If the item wasn’t marked as a gift or the gift giver had the order shipped to themselves, we will send the refund to the original purchaser.

Shipping returns

To return your product, mail it to:

MegaElectroHub Returns Department
1260 Market St, San Francisco, CA 94103
United States

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your location, the time it may take for your exchanged product to reach you may vary.

For higher-value electronics, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

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